PRIVACY POLICY

Personal Information Protection Policy

 

We are committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy will describe the ways in which TOLMEKIA Co. Ltd. (hereinafter, “we,” “our,” or “us”) collects, uses, and shares information about its customers and visitors. The Policy applies to information that we collect when you use our website or interact with us as described below. In collecting this information, we are acting as a data controller and are required by law to provide you with information about us, why and how we use your data, and your rights to the data.

We may change this Privacy Policy from time to time. Therefore, we encourage you to always review the Privacy Policy when interacting with us, providing us with personal information, using our website, etc., to stay informed about our information practices and how we can help protect your privacy. This Privacy Policy was last updated in August 2021.

How We Collect and Use Information

The collection of personal information is limited to information that is related to the purposes described in the "How We Use Your Information" section below.

While providing personal information to us is voluntary, if you do not provide some or all of the information requested by us, we may not be able to provide you with certain products, services, or information. All personal information we collect is necessary to fulfill a legitimate business purpose (as part of our contractual relationship with you) or to be collected with your express consent, which you may withdraw at any time.

Using Our Website

When you use our website to browse our products, use our services, or view the information we provide, we and third parties use several cookies. They are used to collect useful information about you and to improve the usefulness of our website.

For more information on our use of cookies, please see our Cookie Policy.

Inquiries via Our website

If you send an inquiry through our website by e-mail, or by any other means, we may ask you to provide information so that we can respond to your inquiry or resolve your problem. The information requested by us is only related to your inquiry and may include your name, order number (if applicable), contact phone number, size information, and email address.

We use this information to answer your questions, including to provide you with information about the products and services offered on the website. We may also ask you for additional information that may be needed to fulfill or complete an order on the website, or to resolve a problem you have contacted us about, such as a description of your shipping address or to confirm your size. After your inquiry, we may contact you several times by email or other means. This is done based on our legitimate interest in providing accurate information and customer support regarding the services and products we offer.

Purchasing a Product from Our Website

When you purchase products from our website, we ask you for your name, address, contact phone number, email address, and credit card information. We also collect information about your preferences based on the products you purchase, and we record your IP (internet protocol) address, which is the address of your computer on the Internet.

We use your information to verify your credit card information, process your orders, and ship your products. We may also send you a confirmation email.

This information is needed to process your payment, provide you with products and services, and fulfill our contract with you. We record your IP address to prevent unauthorized use, to ensure that you do not breach your contractual obligations to us (and to third parties), and, if applicable, to calculate applicable taxes on sales. This is required by law.

Opening a Membership Account

When you create an account, your email address and name will be collected. We also collect shipping information (including contact information), product preferences, reward points, out-of-stock and newsletter subscriptions, wish list items, past purchases, and customer support requests through your account. We use this information to improve your shopping experience and convenience and to provide you with special offers that make it easier to find information about your saved or past purchases.

Information We Collect Automatically

When we access or use the website or when a transaction is conducted with us, the following information is automatically collected or collected and shared with us using third parties:

Log and Clickstream Information: We collect information about your use of our website, such as the type of browser you are using, access times, pages viewed, IP address (and country), and referring links that took you to our website.

Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return/exchange.

We may use cookies and other tracking technologies to collect information about you when you interact with our website or email. 

We analyze this information to understand how you use our website. This helps us to improve the services we provide and to better understand your needs. We may also provide anonymous statistics about our visitors to other reputable organizations, including our partners, but the information we provide does not include details that would allow these organizations to identify you.

Information We Collect from Other Sources

We may also obtain information about you from other sources and combine it with the information we have collected about you. For example, we collect information from couriers when they are unable to deliver a package or when your address changes. This is done only to the extent necessary to fulfill a legitimate business purpose, such as providing products to you.

We may share information about you with the following:

With vendors, agents, consultants, individuals, companies, and other service providers that we employ and who need access to such information to perform their work on our behalf, strictly as necessary to fulfill legitimate business purposes.

We may disclose information when we believe disclosure is appropriate to comply with applicable laws, regulations, or legal processes, or as otherwise required by applicable laws, regulations, or rules, including to satisfy public safety, national security, or law enforcement requirements.

Links to Other websites

To enhance your shopping experience, our website may contain links to other third-party websites. These websites have their own privacy and cookie policies, and we encourage you to read them. When you provide your personal information to other organizations or when it is collected by cookies, those organizations control how your personal information is used.

We do not endorse other websites and are not responsible for any information, materials, products, or services posted on or accessible through those websites, or for the privacy policies of websites operated by other organizations. If you choose to use these other websites, please do so at your own risk.

Protection of Personal Information

We take reasonable steps to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

Storage of Personal Information

Personal information will be used, processed, and stored only as necessary for the purposes described in this Privacy Policy or as necessary to comply with applicable laws and internal policies. When personal information is no longer needed, it will be destroyed using secure methods. This includes the use of reasonable technical and physical security measures to avoid unauthorized access to or use of personal information after disposal.

Children

We do not deliberately collect personal information from children under the age of 13. In addition, we do not sell products for purchase by children, and all children's products we sell are for purchase by adults only.

Right of Choice and Erasure of Personal Information

We will take reasonable steps to ensure that personal data is accurate, complete, and up-to-date for the purposes for which it is used. You can update, correct, delete, or cancel your account information at any time by logging in to the website and visiting the My Account page.

Contacts

If you have any questions about the Privacy Policy or the collection and use of your personal information, please contact us at info@yelloshoes.jp.

 

Effective Date

August, 2021